DELIVERY & RETURNS

SHIPPING

Orders are packed and shipped Monday-Friday only. Orders placed on the weekend and select holidays are processed on the next business day. Most orders are shipped within 24 hours from the order date; however, please allow 5-7 business days for order to ship. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed until funded.

FREE SHIPPING When you purchase through Gatorwire.com, shipping is at no cost to you. This limited time offer applies only to standard ground shipping. *Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Additional charges apply for express shipping. Limited time offer. Terms subject to change without notice.

U.S. SHIPPING DESTINATIONS Gatorwire.com ships within the continental united states only.

Warranty & Returns

BAYOUTECH LIMITED WARRANTY The warranty for all BayouTech battery products is 6 months. 

STANDARD WARRANTY FOR PURCHASED GATORWIRE PRODUCTS Gatorwire cables have a Lifetime Warranty. 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gatorwire.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@gatorwire.com and send your item to: 885 E. Collins, Suite 103 Richardson, TX 75081

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 885 E. Collins, Suite 103 Richardson, TX 75081

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For purchases made elsewhere, please contact the retailer/distributor you purchased from directly and follow their return policy.

 

Our products are made with you in mind. If, for some reason, you are dissatisfied with our products, don't hesitate to reach out to us at sales@gatorwire.com. To begin return/warranty process, contact Customer Service: Telephone: (972) 881-7371 M-F 9am – 5pm (CDT) Email: Sales@Gatorwire.com